Regain Control of
Marketing Operations
Building a modern marketing capability and infrastructure that is scalable and profitable through the FAPI Marketing Framework starts with a conversation.
Supporting Business Leaders Address Modern Marketing Challenges
As marketing management consultants, we specialize in assisting businesses to stay at the forefront of dynamic marketing and technological advancements. Leveraging our expertise in marketing and IT, we provide comprehensive support in implementing cutting-edge marketing systems that effectively utilize technology to drive success.
Change marketing direction
Re-engineer your marketing model to shift the marketing direction and alter your business's core value proposition, target audience, or channels to market
Identify marketing opportunities
Adopt a proactive approach in identifying and pursuing new marketing opportunities and technologies capitalizing on innovation
Improve marketing performance
Focus on enhancing your current marketing performance. Streamline marketing processes, capability resources and optimize execution potential
Vision, Support & Knowledge. At Your Pace
Customer success is our priority, whether it means developing marketing strategies and plans or supporting marketing execution. We provide comprehensive support and guidance to businesses at any stage of their marketing lifecycle by developing customized strategies tailored to each client's specific needs.
Marketing Strategy
Review your organization's overall approach and direction chosen to achieve its marketing objectives
Tactical Planning
Map the specific actions and initiatives that support the implementation of your strategy
Project Management
Develop a systematic process of planning, executing, and controlling marketing projects
Team Training
Enhance the skills, knowledge, and capability within a team to improve performance
Resources Planning
Evaluate and assessing the available resources, such as budget, personnel, and tools
Function Realignment
Reorganize the marketing functional area to align with strategic objectives
Create Marketing Value
We help you create tailored marketing experiences that recognize the unique and subjective nature of your organization's relationship with its customers, leading to effective, engaging, and ultimately more successful marketing performance.
Resources & Insights
Find information and tools for individuals and organizations looking to enhance your team's marketing management skills. Practical guides, templates, and articles on various topics such as leadership, project management, and team building.
In modern marketing, one size does not fit all. Every business operates within unique dynamics shaped by its audience, industry, and go-to-market strategy. The FAPI Marketing Framework provides clarity by breaking down these dynamics into four distinct Tactical Marketing Models —each defined by two key strategic parameters: Ownership of the end-user database – Does the company directly own and control its customer data, or does it rely on intermediaries? Transaction velocity – Are customer transactions frequent and high-volume, or infrequent and high-value? By mapping these parameters into a marketing models matrix, the FAPI Framework enables the Plan Master (the marketing leader or strategist) to identify the most effective marketing architecture and tactics for a business. The Four Tactical Marketing Models 1. Product Marketing Model High transaction velocity + No direct database ownership This model applies when products are sold through intermediaries, such as retailers, and the company has little control over the customer database. Key focus areas: Demand-generation campaigns, sales enablement tools, and customer retention strategies that rely on product feedback and adoption rather than direct engagement. Example: An ice cream manufacturer like Häagen-Dazs, which sells through supermarkets, focuses on mass awareness and brand preference rather than direct customer relationships. 2. Database Marketing Model High transaction velocity + Direct database ownership Here, businesses own their customer data and can directly engage with their audience at scale. Key focus areas: Data-driven marketing strategies , scalable marketing automation, loyalty programs, and e-commerce. Tactics: Multi-channel campaigns, localized marketing efforts, and customer advocacy programs to drive retention and repeat purchases. Example: An ice cream manufacturer selling directly to consumers through its online store while managing loyalty rewards and personalized offers.
Within the FAPI Marketing Framework, the rationale behind categorizing metrics into Delivery Metrics, Performance Metrics, and Impact Metrics is to ensure a comprehensive and multi-layered evaluation of marketing effectiveness, facilitating strategic decision-making and continuous performance improvement. This categorization, crucial for the Insights Module, helps to make sense of marketing data and effectively evaluate outcomes.
Based on the FAPI Marketing Framework Official Guidebook, a modern marketing manager or Plan Master requires a diverse and comprehensive skill set to effectively navigate the complexities of contemporary marketing. Their role is central to leading projects, ensuring alignment, and driving results across the entire marketing process. The key skills and competencies of a modern marketing manager or Plan Master are centred on four key areas: Leadership & Management Strategic & Analytical Technical & Operational Interpersonal & Communication 1. Leadership & Management Skills Project Leadership and Oversight: The Marketing Manager leads the implementation of the FAPI Marketing Framework within the organization, overseeing the entire project lifecycle and ensuring all steps are completed efficiently. They provide leadership and coordination throughout the process of translating strategic vision into execution requirements. They are responsible for making key decisions during execution, especially when unexpected situations or adjustments are necessary. Team Building and Empowerment: They are responsible for forming the virtual marketing team, selecting individuals with the necessary skills and expertise, whether internal staff or external contractors. The Marketing Manager must take a holistic view when building the team, understanding the dynamics involved to ensure optimal performance. They act as a coach, supporting and empowering Production Executives by identifying and removing roadblocks and ensuring they have the necessary resources and support. Fostering a positive and collaborative team environment where members feel comfortable expressing themselves is essential. Resource Management and Financial Acumen: They oversee the financial management of the FAPI Framework, ensuring a return on marketing investment performance. This includes assessing resource availability, developing an allocation plan, and continuously monitoring and adjusting financial, human, and technological resources. They must ensure the Production Executive team is appropriately resourced. Quality Control and Efficiency Promotion: The Marketing Manager promotes a quality mindset within the marketing organization, focusing on reducing errors and friction at every step of the Production stage. They use transparent Production practices to allow for retrospective analysis to identify bottlenecks and inefficiencies. The Framework is designed for systematic review and continuous improvement, which the Marketing Manager champions. Process Optimization: They can use techniques like the '5 Whys' to identify root causes of productivity shortfalls and streamline workflows.
In the increasingly complex world of marketing operations, deploying the right marketing technology (MarTech) requires more than just selecting the latest tools. It requires a structured approach that aligns with both productivity and performance objectives. The FAPI Marketing Framework™, developed by Chasefive, offers a strategic blueprint for this process through a dual-lane deployment model: the Productivity Lane and the Performance Lane. This two-swimlane schema ensures MarTech implementation is both operationally efficient and strategically impactful. Each lane comprises four progressive stages: Core Logic , Business Processes , Systems , and Outcomes . Let’s take a look at how this view helps businesses structure their MarTech stack for maximum effectiveness. 1. Core Logic. Defining the Foundation Every successful MarTech deployment begins with a clearly defined Core Logic. This stage sets the fundamental principles that guide how tools and processes are structured. In the Productivity Lane , the Core Logic is rooted in the Marketing Operational Structure . This includes clearly defined marketing roles, scopes of work (SOW), and team responsibilities, ensuring everyone understands their role in the execution engine. In the Performance Lane , the Core Logic is defined by the Marketing Strategy Model . This includes your resource allocation rationale and how well these decisions align with broader strategic objectives. It ensures that performance tools serve a purpose beyond execution; they support strategic goals. 2. Business Processes. Structuring Workflows With foundational logic in place, the second stage involves building out Business Processes that serve as the operational spine for the MarTech stack. Productivity Lane processes include clear marketing production workflows , defined roles and rituals, and coordinated resource allocation. These ensure work moves efficiently across teams with clarity and consistency. At the same time, the Performance Lane processes focus on end-to-end data flow and seamless performance data capture, integration, and analysis. This structure enables a holistic view of marketing outcomes and supports evidence-based decision-making. 3. Systems. Selecting the Right Tools Only after the processes are in place should technology tools be evaluated, selected, and integrated. Productivity Lane systems include your management tools , such as collaboration platforms, project management software, and administrative solutions that keep operations running smoothly. Performance Lane systems are your marketing campaign tools . These include platforms for campaign activation, tracking, and optimization, ensuring marketing efforts are tied to measurable business goals. 4. Outcomes. Driving Results Through Structure The final stage of the MarTech schema links tools to their outcomes. The Productivity Lane focuses on driving operational productivity, grounded in marketing structure and workflows, which helps teams deliver more efficiently and consistently. Therefore, the outcomes measured in the Productivity Lane are linked to production metrics, examining efficiency and execution against operational targets. The Performance Lane focuses on strategic and commercial performance, as it is tied to the marketing model and data flow, enabling the achievement of customer-specific outcomes aligned with commercial objectives. The outcomes measured in the Performance Lane are linked to commercial targets. The Chasefive MarTech Deployment Schema is designed to ensure that every technology decision in marketing is made in context, not in isolation. It brings structure and strategic alignment to MarTech implementation by dividing the deployment process into two interconnected project lanes. At its core, this schema is about relevance—ensuring each tool, process, and integration directly supports either operational efficiency or commercial outcomes. Rather than selecting technology based on feature sets, vendor hype, or isolated departmental needs, the FAPI Marketing Framework™ model anchors decisions in a broader strategic and operational logic.
A long-standing, well-known recipe for marketing success is driven by a simple equation: more output equals more results. This involves gaining visibility through increased volume and pacing by activating more channels, campaigns, posts, articles, and so on to secure greater exposure. The dominant strategy of ' volume marketing ' relies on increasing output to enhance performance. Marketers would focus on ramping up production and releasing campaigns at increasingly rapid speeds to cut through the noise, and for many, this approach has proven effective. The future of volume marketing and zero marginal cost scenario in marketing production In the age of AI, this once-reliable strategy is experiencing diminishing returns. As more output is generated, it becomes increasingly difficult for any single message to stand out, and the content becomes less valuable to users. The process of commoditization of marketing production began with the offshoring of marketing production services, where a significant portion of marketing tasks was shifted to low-cost economies. Artificial intelligence has compounded this effect, accelerating the shift toward a zero marginal cost scenario in marketing production. The AI productivity boost to marketing output means we are approaching a world saturated with content, and simply doing more is no longer enough. EEAT and the shift from volume to value To address the challenge of distinguishing content in an environment where virtually unlimited content can be produced at a fraction of the cost, Google introduced the E-E-A-T guidelines (E-E-A-T, stands for Experience, Expertise, Authoritativeness, and Trustworthiness). These guidelines are used to evaluate the quality of newly published web pages and their content, recognizing and rewarding material that is original, authoritative, and trustworthy.
In today's fast-paced business environment, marketing can't afford to operate in a silo. When sales, product development, and marketing teams aren't on the same page, the result is often a disjointed customer experience and wasted effort. But how can organisations bridge these departmental divides? The FAPI Marketing Framework offers a powerful solution, creating a structure that doesn't just manage tasks, but actively cultivates collaboration. The framework's strength lies in its ability to foster a unified, cohesive approach to all marketing efforts. Let's explore the key mechanisms it uses to break down silos and get everyone pulling in the same direction. Building a Unified Front with Cross-Functional Teamwork At its core, the FAPI Framework is built on the principle of inclusion. It explicitly champions the creation of cross-functional teams, ensuring that key stakeholders from across the organisation are involved in the marketing process from the outset. This isn't just about inviting other departments to a meeting; it's about embedding them into the process. Through structured "project events," representatives from various departments actively participate and contribute. This inclusive approach dismantles the "us vs. them" mentality and fosters a powerful, shared sense of ownership and accountability for the success of marketing initiatives. When everyone has a hand in building the plan, everyone is invested in its success. Clarity Through Structure: Defined Roles for Seamless Coordination Collaboration can be chaotic without clear leadership and structure. FAPI addresses this by establishing well-defined roles that facilitate, rather than hinder, teamwork. Two roles are particularly critical for ensuring smooth marketing coordination : The Plan Master: This individual is the central hub for collaboration. The Plan Master is responsible for assembling the dedicated project team, enabling effective communication between all members, and coordinating the various activities required to achieve the marketing objectives. They act as the conductor, ensuring all parts of the orchestra are playing in harmony. Functional Leads: These individuals are the experts from different functional areas (like digital, content, or product marketing). They provide essential cross-functional support by coordinating resources and lending their expertise to the plan. Functional Leads collaborate directly with the Plan Master to develop specific modules of the strategy, ensuring that every component is both effective on its own and perfectly aligned with the broader plan. The Cornerstone: Promoting Communication and Understanding Finally, the FAPI Framework promotes the single most important ingredient for successful collaboration: communication. By creating a structured environment where different departments are required to interact, the framework naturally enhances communication and deepens mutual understanding. This constant dialogue minimises the risk of misalignment between marketing activities and overarching business objectives. It ensures that the creative campaign designed by the marketing team supports the sales team's targets and reflects the latest product updates from the development team. The result is a cohesive strategy where all efforts are synchronised and contribute directly to the organisation's most important goals. In short, the FAPI Framework is more than just a tool for planning—it's a blueprint for building a collaborative culture that drives powerful, unified results.
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